João Sousa

Software Engineer

Backend and distributed systems

I work on production incidents at Cisco TAC, on the Data Center AI Compute team. I've built full-stack applications running in production. I'm doing an MSc at Instituto Superior Técnico, specializing in distributed systems and cybersecurity.

Experience

  1. Sep 2025 – Present

    Technical Consulting Engineer, TAC Data Center AI Compute

    Cisco

    • Resolve critical production incidents for enterprise customers across UCS hardware, fabric interconnects and data center switching.
    • Root-cause performance bottlenecks across compute, ESXi clusters and cloud-managed server virtualization using logs, captures and telemetry.
    • Built an event-driven defect audit in Python leveraging Generative AI that produces a scored compliance summary against quality guidelines, sends key findings to the submitter over Webex and publishes a detailed report.
    • Built internal lookup tools for defect reviews and RMA status: lightweight web frontends on Python backends that call internal APIs in parallel, cache in MongoDB and use an LLM to produce reviewable reports.

    Promoted from TAC intern in April 2026.

  2. Sep 2024 – Feb 2025

    Digital Business Engineer

    t_insight

    • Built and fixed high-traffic, responsive web platforms using TypeScript and ASP.NET MVC.
  3. Jul 2024 – Aug 2024

    QA Automation Engineer

    Sky Portugal

    • Built a prototype RAG Slack bot in Python with Azure OpenAI that classifies Jira bug tickets and routes them to the right team.

    Summer internship.

Projects

Skills

Languages
Go, Python, TypeScript, C, SQL
Backend & tools
PostgreSQL, Docker, gRPC, Linux, Git, Next.js, React
Networking & data center
BGP, OSPF, EVPN, VXLAN, Cisco UCS, ESXi
Security
Web exploitation, CTF (write-ups)

Certifications

Education